English for professional hotel communication

• Susanto Leo
• Gramedia Pustaka Utama
• 2009
• 978-979-22-0164-2

Hotel industry has been growing rapidly ini Indonesia, and therofore the need of professional hoteliers to have excellent English language competency, in both written (corresondence) and oral communication, must be met without delay. English for Professional Hotel Communication is a textbook designed for supervisory and managerial levels of hotel staff and upper semester tourism students. This comprehensive work provides very interesting and challenging materials which: - Enable students to answer letters of inquire; to reconfirm reservations, to write letters of apology; tp answer letters about missing items; to write letters related to recruitment, employment, warning and termination, reminders of outstanding account, congratulations and appreciation, references, recommendations, and testimonials; to write memos, invitations, hotel notices, bangueting proposals and agreements; corporate rates, travel agency rates and group rates; to design advertisements and hotel questionnaire; to create hotel brochures, to write monthly reports, etc. - Guide them to prastise managing a job interview, giving speeches, running a meeting, givieng a briefing, organisising a presentation, etc. - Suport them to practise using the language in both written and spoken froms through self-study. - Help them improve their fluency and accuracy in using the language. English for Professional Hotel Communication is designed by an experience academic lecturer of the language, English language trainer for star hotels, writer, book writing trainer and publishing consultant. This book has been used widely by hotel schools all over Indonesia and employees of international class hotels.

• Bahasa Inggris

• Yogyakarta, Cengkareng