Communication Skill In Receptionist At Olympic Hotel

• Monica Arisanti
• 2020

---

Monica Arisanti (31170026), COMUNICATION SKILL IN RECEPTIONIST AT OLYMPIC HOTEL

The research aims to find out about verbal and nonverbal communication skills that exist in the Olympic Hotel on Receptionist department with a polite communication structure in dialogue. This research uses descriptive qualitative methods. The data obtained by the author are through field research during four months of training in the Receptionist of the Olympic Hotel. The results of this research are: (1) good communication can provide good feedback and also makes it easy to understand each other (2) When dialogue with guests, using a good structure is a must, can make sympathy from guests and be given positive assessments to employees and hotels. (3) How to receptionist Olympic Hotel procedure. The author gives a reason for this research is to provide services as a good receptionist staff to hotel guests. The author's purpose is to take the title as an example to become receptionist staff who have good communication and can speak English or Indonesian clearly and politely towards guests so that it can be an attraction for guests who come to stays and make guests like the host when they are at the hotels.

 

Keyword : Communication Skill, Receptionist Service

 

 

 

 

 

 

 

 

 

• Communication Skill

Agusnawar. (2004). PERANAN RECEPTIONIST DALAM MENINGKATKAN PELAYANAN TAMU PADA FRONT OFFICE DEPARTEMENT DI MATARAM SQUARE HOTEL. 56.

 

Edward M. Bodaken. (2012). KOMUNIKASI ANTAR BUDAYA.

Pengantar_komunikaso_antar_budaya.

 

5. Martin. (1991). PENANGANAN DAN PENGKOORDINASIAN TUGAS- TUGAS RESEPSIONIS DALAM MEMBERIKAN PELAYANAN TAMU PADA HOTEL GRAN NIKITA PRABUMULIH. BAB II.Pdf.

 

John R. Wenburg. (2011). Pengantar_komunikasi_antar_budaya. Kumunikasi Antar Budaya.

 

6. Sereno. (n.d.). KOMUNIKASI ANTAR BUDAYA.

Pengantar_komunikaso_antar_budaya.

 

Kenneth K. (n.d.). Komunikasi Antar Budaya.

Pengantar_komunikaso_antar_budaya.

 

Kurniasih. (2006). Perancangan Hotel resort di batu: Green architecture.

07660015_bab2.

 

Moore, H. F. (2004). KOMUNIKASI FORMAL, NON FORMAL DAN INFORMAL. 8-15-1-SM.Pdf, 67.

 

Onng Uchjana Effendi. (2000). PERANAN KOMUNIKASI DALAM SUATU ORGANISASI. 8-15-1-SM.Pdf, 60.

 

Perwani. (1993). Perancangan Hotel resort di batu: Green architecture.

07660015_bab2, 23.

 

Rumekso. (2002). Perancangan Hotel resort di batu: Green architecture.

07660015_bab2.

 

Stewart L. Tubbs. (1979). KOMUNIKASI ANTAR BUDAYA.

Pengantar_komunikaso_antar_budaya.

 

 

 

Sujatno. (2007). PENANGANAN DAN PENGKOORDINASIAN TUGAS-TUGAS RESEPSIONIS DALAM MEMBERIKAN PELAYANAN TAMU PADA

HOTEL GRAN NIKITA PRABUMULIH. Front Office Operation.

Syamsuddin. (1986). Definisi Bahasa Menurut Ahli Bahasa. 77.

 

Sylvia Moss. (2012). KOMUNIKASI ANTAR BUDAYA.

Pengantar_komunikaso_antar_budaya.

 

William.Wilmot. (1997). Komunikasi Antar Budaya.

Pengantar_komunikaso_antar_budaya, 23.