HANDLING COMPLAINT FOR CUSTOMER SATISFACTION AT TOKYO BELLY RESTAURANT

• YULI WULANDARI
• 2022

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ABSTRACT 
 
Yuli Wulandari (31190008), Handling Complaint in Tokyo Belly Restaurant.
A restaurant is a place that serves food and drinks with good service as expected by customers.
Service is one thing that is very important for restaurants because good service will make
customers comfortable and improve the quality of the restaurant. By providing the best service,
staff and restaurant management can minimize complaints that occur in restaurants and how
to handle complaints properly by the restaurant is very influential on the progress of a
restaurant itself. One example is Restaurant tokyo Belly which is a restaurant with a Japanese
concept feel which is also very strategically located because it is located inside Cibinong City
Mall. Tokyo Belly serves a variety of menus, ranging from Japanese lite bittes, signature sushi
rolls, premium ramen, curry rice, Bento and parfait ice cream desserts with various toppings
to fulfill the taste of customers who miss the Japanese atmosphere. This final project aims to
find out how the procedure for handling customer complaints at Tokyo Belly Restaurant is
because in a product and service company customer service has a very important role, for that
it is necessary to handle customer complaints well. Tokyo Belly Restaurant has good service.
and assessed to be able to meet customer satisfaction. The author has done the Tokyo Belly
Restaurant Internship for 3 months, and gained a lot of knowledge, then collected the material
that had been studied, then assembled in a final project written by the author using observation
methods and qualitative methods. 
Key words: Handling Complaint, Service, Restaurant  
 

• Handling Complaint

 
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