Perancangan Sistem Informasi Pendaftaran Pelanggan Baru Prumda Air Minum Tirta Kahuripan

• ROMI ABDULROHMAN
• 2025

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Romi Abdulrohman (12220352), Perancangan Sistem Informasi Pendaftaran Pelanggan Baru Perumda Air Minum Tirta Kahuripan

 

Perumda Air Minum Tirta Kahuripan saat ini masih menerapkan proses pendaftaran pelanggan baru secara manual, di mana calon pelanggan harus datang ke kantor cabang terdekat untuk mengisi formulir dan melengkapi persyaratan. Prosedur ini dinilai kurang efisien, menyulitkan masyarakat, serta berpotensi menimbulkan keterlambatan dalam pelayanan. Sebagai penyedia air bersih di Kabupaten Bogor, Perumda membutuhkan sistem digital yang mampu mempercepat, mempermudah, dan meningkatkan akurasi proses pendaftaran. Penelitian ini bertujuan merancang sistem informasi berbasis web guna mendukung digitalisasi layanan pendaftaran pelanggan baru dengan antarmuka yang ramah pengguna dan fitur terintegrasi.

Metode yang digunakan meliputi analisis kebutuhan sistem, pemodelan menggunakan Unified Modeling Language (UML) seperti use case diagram, activity diagram, dan class diagram, serta perancangan antarmuka yang menekankan navigasi mudah, informasi jelas, dan alur interaksi efisien. Sistem ini mencakup fitur seperti pembuatan akun, login, pengisian formulir online, serta notifikasi status. Bagi petugas, tersedia panel admin untuk verifikasi data, pengelolaan pelanggan, dan pemantauan progres pendaftaran.

Hasil penelitian ini berupa rancangan sistem informasi pendaftaran pelanggan baru berbasis web yang mendukung pelayanan digital secara efisien dan terdokumentasi. Diharapkan sistem ini dapat membantu Perumda Air Minum Tirta Kahuripan meningkatkan kualitas layanan publik, mempercepat proses kerja, serta memberikan kemudahan akses bagi masyarakat.

 

Kata Kunci: Sistem Informasi, Pendaftaran Pelanggan Baru, Layanan Publik, Tirta Kahuripan, Digitalisasi, Antarmuka Pengguna

ABSTRACT

Romi Abdulrohman (12220352), Design of New Customer Registration Information System for Tirta Kahuripan Drinking Water Company

Perumda Air Minum Tirta Kahuripan currently implements a manual registration process for new customers, requiring applicants to visit the nearest branch office to fill out forms and submit the necessary requirements. This procedure is considered inefficient, inconvenient for the public, and prone to delays in service. As the primary provider of clean water in Bogor Regency, the company needs a digital system that can streamline, simplify, and improve the accuracy of the registration process. This study aims to design a web-based information system to support the digitalization of new customer registration services, with a user-friendly interface and integrated features.

The methods used in this study include system requirements analysis, modeling with Unified Modeling Language (UML) such as use case diagrams, activity diagrams, and class diagrams, as well as user interface design focused on intuitive navigation, clear information display, and efficient user interaction flow. The system includes main features such as account creation, user login, online registration form completion, and registration status notifications. For the staff, an admin panel is provided to verify data, manage customer information, and monitor the progress of each registration.

The result of this study is a web-based customer registration information system design that supports efficient and well-documented digital public services. It is expected that the implementation of this system will help Perumda Air Minum Tirta Kahuripan enhance service quality, accelerate internal processes, and provide more accessible and practical services to the public.

 

Keywords: Information System, New Customer Registration, Public Services, Tirta Kahuripan, Digitalization, User Interface

• PDAM

https://repository.bsi.ac.id/repo/65380/Perancangan-Sistem-Informasi-Pendaftaran-Pelanggan-Baru-Prumda-Air-Minum-Tirta-Kahuripan
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