EVALUASI KUALITAS LAYANAN WEBSITE KEJAKSAAN NEGERI JAKARTA TIMUR MENGGUNAKAN METODE MCCALL’S DAN IMPORTANCE PERFORMANCE ANALYSIS

• ANANTI PUTRI SAFIRA
• 2025

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ABSTRAK
Ananti putri safira (19210912) Evaluasi kualitas layanan website kejaksaan negeri jakarta timur menggunakan Metode mccall’s dan importance Performance analysis
Penelitian ini dilakukan untuk mengukur dan menilai kualitas layanan dari website Kejaksaan Negeri Jakarta Timur dengan pendekatan gabungan antara McCall’s Software Quality Model dan metode Importance–Performance Analysis (IPA). Website instansi pemerintah berfungsi sebagai sarana utama dalam menyampaikan informasi hukum dan pelayanan publik secara daring, sehingga perlu dievaluasi untuk memastikan kualitasnya memenuhi kebutuhan pengguna. Metode yang digunakan bersifat Kuantitatif Deskriptif , dengan teknik pengumpulan data melalui kuesioner tertutup yang disebarkan secara online kepada 110 responden. Model McCall digunakan untuk meninjau kualitas teknis perangkat lunak melalui lima aspek utama: usability, reliability, maintainability, integrity, dan flexibility. Sementara itu, pendekatan IPA digunakan untuk mengevaluasi kesesuaian antara tingkat kepentingan dan kinerja berbagai atribut layanan dari sudut pandang pengguna. Hasil penelitian mengindikasikan bahwa beberapa indikator layanan masuk dalam kategori prioritas utama yang memerlukan peningkatan segera. Di sisi lain, penilaian berdasarkan McCall’s Model menunjukkan kualitas teknis website berada pada tingkat cukup baik, meskipun masih ditemukan kelemahan dalam fleksibilitas dan kemudahan pemeliharaan. Gabungan dua pendekatan ini memberikan panduan strategis yang bermanfaat dalam pengembangan dan perbaikan layanan digital instansi pemerintah.
Kata Kunci: Evaluasi Website, Layanan Digital, Importance–Performance Analysis, McCall’s Software Quality Model, Kualitas Pelayanan Publik
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ABSTRACT
Ananti putri safira (19210912) Evaluasi kualitas layanan website kejaksaan negeri jakarta timur menggunakan Metode mccall’s dan importance Performance analysis
This study was conducted to measure and assess the service quality of the East Jakarta District Attorney's Office website using a combined approach of McCall's Software Quality Model and Importance-Performance Analysis (IPA). Government agency websites serve as the primary means of delivering legal information and public services online, and therefore require evaluation to ensure their quality meets user needs. The method used was quantitative, with data collection using a closed-ended questionnaire distributed online to 110 respondents. The McCall Model was used to review the technical quality of the software through five key aspects: usability, reliability, maintainability, integrity, and flexibility. Meanwhile, the IPA approach was used to evaluate the alignment between the importance and performance of various service attributes from a user perspective. The results indicated that several service indicators fell into the high priority category requiring immediate improvement. Conversely, the assessment based on McCall's Model indicated that the technical quality of the website was at a reasonable level, although weaknesses in flexibility and ease of maintenance were identified. This combination of two approaches provides useful strategic guidance for developing and improving government agency digital services.
Keywords: Website Evaluation, Digital Services, Importance–Performance Analysis, McCall’s Software Quality Model, Public Service Quality

• Evaluasi Website
• Layanan Digital
• Importance–Performance Analysis
• McCall’s Software Quality Model

https://repository.bsi.ac.id/repo/73059/EVALUASI-KUALITAS-LAYANAN-WEBSITE-KEJAKSAAN-NEGERI-JAKARTA-TIMUR-MENGGUNAKAN-METODE-MCCALL’S-DAN-IMPORTANCE-PERFORMANCE-ANALYSIS
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