SISTEM INFORMASI PENGADUAN MASYARAKAT BERBASIS WEB PADA KANTOR DESA BABAKAN

• WIDI INTAN PRIYANTI
• 2025

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ABSTRAKSI

Tiara Iswanti Sudrajat (19248027), Widi Intan Priyanti (19248140), Balqis

Mulia Septiany (19248188), Sistem Informasi Pengaduan Masyarakat

(SIPEMAS) Berbasis Web Pada Kantor Desa Babakan

Di era digital, pelayanan pengaduan masyarakat membutuhkan mekanisme yang

cepat, transparan, dan aman. Di Desa Babakan, proses pengaduan selama ini masih

bersifat manual melalui kotak saran atau kunjungan langsung ke kantor desa yang

menimbulkan lambatnya tanggapan, minimnya pelacakan status laporan, serta risiko

kehilangan dan penyalahgunaan data. Penelitian ini bertujuan merancang dan

mengembangkan sistem informasi pengaduan berbasis web agar masyarakat dapat

melaporkan secara mudah dan instan, dan aparat desa dapat menindaklanjuti secara

efisien. Metode penelitian menggunakan model Waterfall, meliputi tahap analisis

kebutuhan, perancangan sistem dengan diagram UML (use case, activity, sequence),

implementasi menggunakan PHP dan MySQL, serta pengujian fungsional (black-

box). Sistem dilengkapi fitur pelaporan online, notifikasi otomatis dengan nomor

tiket, pelacakan status secara real time, dan penyimpanan data terenkripsi. Pengujian

sistem menunjukkan peningkatan signifikan dalam kemudahan pelaporan, efisiensi

waktu tanggapan, transparansi proses, dan keamanan data. Hasil penelitian

menunjukkan sistem ini mampu meningkatkan kepercayaan warga terhadap

pemerintah desa, menyediakan dokumentasi digital yang rapi, serta memberikan

solusi yang layak dan terukur. Diharapkan, implementasi sistem ini menjadi model

pengaduan publik bagi desa-desa di wilayah serupa.

Kata kunci : Sistem Informasi, Pengaduan, Website

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ABSTRACT

Tiara Iswanti Sudrajat (19248027), Widi Intan Priyanti (19248140), Balqis Mulia

Septiany (19248188), Web-Based Public Complaints Information System

(SIPEMAS) at Babakan Village Office

In the digital era, public complaint services require a fast, transparent, and secure

mechanism. In Babakan Village, the complaint process has so far been manual

through a suggestion box or direct visits to the village office, which has resulted in

slow responses, minimal tracking of report status, and the risk of data loss and

misuse. This study aims to design and develop a web-based complaint information

system so that the public can report easily and instantly, and village officials can

follow up efficiently. The research method uses the Waterfall model, including the

stages of needs analysis, system design with UML diagrams (use case, activity,

sequence), implementation using PHP and MySQL, and functional testing (black-

box). The system is equipped with online reporting features, automatic notifications

with ticket numbers, real-time status tracking, and encrypted data storage. System

testing showed significant improvements in ease of reporting, response time

efficiency, process transparency, and data security. The results of the study showed

that this system was able to increase public trust in the village government, provide

neat digital documentation, and provide feasible and measurable solutions. It is

hoped that the implementation of this system will become a model for public

complaints for villages in similar areas.

Keywords: Information System, Complaint, Website

• kata kunci Sistem Informasi
• Pengaduan
• Website

https://repository.bsi.ac.id/repo/68181/SISTEM-INFORMASI-PENGADUAN-MASYARAKAT--BERBASIS-WEB-PADA-KANTOR--DESA-BABAKAN
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