SISTEM INFORMASI PENGADUAN MASYARAKAT BERBASIS WEB PADA KANTOR DESA BABAKAN

• TIARA ISWANTI SUDRAJAT
• 2025

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ABSTRAKSI
Tiara Iswanti Sudrajat (19248027), Widi Intan Priyanti (19248140), Balqis
Mulia Septiany (19248188), Sistem Informasi Pengaduan Masyarakat
(SIPEMAS) Berbasis Web Pada Kantor Desa Babakan
Di era digital, pelayanan pengaduan masyarakat membutuhkan mekanisme yang
cepat, transparan, dan aman. Di Desa Babakan, proses pengaduan selama ini masih
bersifat manual melalui kotak saran atau kunjungan langsung ke kantor desa yang
menimbulkan lambatnya tanggapan, minimnya pelacakan status laporan, serta risiko
kehilangan dan penyalahgunaan data. Penelitian ini bertujuan merancang dan
mengembangkan sistem informasi pengaduan berbasis web agar masyarakat dapat
melaporkan secara mudah dan instan, dan aparat desa dapat menindaklanjuti secara
efisien. Metode penelitian menggunakan model Waterfall, meliputi tahap analisis
kebutuhan, perancangan sistem dengan diagram UML (use case, activity, sequence),
implementasi menggunakan PHP dan MySQL, serta pengujian fungsional (black-
box). Sistem dilengkapi fitur pelaporan online, notifikasi otomatis dengan nomor
tiket, pelacakan status secara real time, dan penyimpanan data terenkripsi. Pengujian
sistem menunjukkan peningkatan signifikan dalam kemudahan pelaporan, efisiensi
waktu tanggapan, transparansi proses, dan keamanan data. Hasil penelitian
menunjukkan sistem ini mampu meningkatkan kepercayaan warga terhadap
pemerintah desa, menyediakan dokumentasi digital yang rapi, serta memberikan
solusi yang layak dan terukur. Diharapkan, implementasi sistem ini menjadi model
pengaduan publik bagi desa-desa di wilayah serupa.
Kata kunci : Sistem Informasi, Pengaduan, Website
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ABSTRACT
Tiara Iswanti Sudrajat (19248027), Widi Intan Priyanti (19248140), Balqis Mulia
Septiany (19248188), Web-Based Public Complaints Information System
(SIPEMAS) at Babakan Village Office
In the digital era, public complaint services require a fast, transparent, and secure
mechanism. In Babakan Village, the complaint process has so far been manual
through a suggestion box or direct visits to the village office, which has resulted in
slow responses, minimal tracking of report status, and the risk of data loss and
misuse. This study aims to design and develop a web-based complaint information
system so that the public can report easily and instantly, and village officials can
follow up efficiently. The research method uses the Waterfall model, including the
stages of needs analysis, system design with UML diagrams (use case, activity,
sequence), implementation using PHP and MySQL, and functional testing (black-
box). The system is equipped with online reporting features, automatic notifications
with ticket numbers, real-time status tracking, and encrypted data storage. System
testing showed significant improvements in ease of reporting, response time
efficiency, process transparency, and data security. The results of the study showed
that this system was able to increase public trust in the village government, provide
neat digital documentation, and provide feasible and measurable solutions. It is
hoped that the implementation of this system will become a model for public
complaints for villages in similar areas.
Keywords: Information System, Complaint, Website

• Sistem Informasi
• Pengaduan
• Website

https://repository.bsi.ac.id/repo/68235/SISTEM-INFORMASI-PENGADUAN-MASYARAKAT-BERBASIS-WEB-PADA-KANTOR-DESA-BABAKAN
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